Return Conditions

1. Retraction

Accordance with the provisions of Article L121 -20 of the Consumer Code, the buyer has a right of withdrawal on his order. Francketlys.com extends this period to 30 days to return without any reasons or incurring penalties. This period starts from the date of receipt of the goods. This right is exercised by returning the product return costs FREE for french constomers. The buyer must make mandatory the application site in the “My Orders / Rewind “after logging into their account. The return of goods is free for consumers in France Métropolitain only. Returned items must have been minimal use, that is to say, have been tested a few minutes and should not show signs of prolonged use.

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2. Return times

The customer has a period of 30 days from the date of receipt or withdrawal of items to make the request to return, "Beyond this period, no applications will be possible.

You can make your return request:

Either by logging in to your account: "Item My Account / My Orders / rewind."

Either by contacting Customer Services on 01 43 49 06 03 and quoting your order number.

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3. Conditions of exchange and refund

Use in accordance with the distance selling only items returned in their original packaging (plastic bag, shoe box ...) and fully intact as they were marketed you will be accepted. Accordingly, Francketlys.com reserves the right to refuse any request for exchange or refund if the items were obviously washed, worn, or boxes are damaged.

The customer must retain proof of date of posting, otherwise in case of loss, no refund will be made.

Shipping parcel returns are the responsibility of the customer. Returned packages with postage due will be systematically rejected.

All products may be subject to a refund or a credit valid for 1 year.

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4. Return Process

To return an item which does not give you complete satisfaction, simply follow the steps according to the instructions above (§ 3):

 

- Fill out the return form provided at the back of the invoice stating the reference and the reason for your return;

Pack the item to be returned;

- Slide the return form inside the package.

Affix the prepaid SO Colissimo return label on the packages and send it to the following address:

FRANCK & LYS

27 Rue de Ménilmontant

75020 Paris

 

 

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*ATTENTION: ONLY RETURNS BY MAIL ARRIVE IN OUR PREMISES. DO NOT PLACE YOUR PARCEL IN POINT RELAY.

 

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5. Processing Times

The processing time of a return may vary between 15 and 45 days depending on the peak periods. The customer will be notified by e-mail during processing, you may shorten this period by contacting us by phone or e-mail (see Chapter customer service) the number of return (received at the time of posting in a relay kiala or the post office).

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All products returned for an exchange or refund the cost of return will be borne by the customer.

The customer must notify Francketlys.com all reserves on the product (s) delivered (s), e.g. damaged parcels, already open, or product (s) does not correspond to the order in 3 days following receipt of the package, and otherwise Francketlys.com disengages the responsibility of the ill or article(s).

Francketlys.com will reimburse the customer, or to exchange products altered, missing, or does not match the customer's order.

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For any information or question the client Francketlys.com Service is available:

By phone Monday to Friday from 10 am to 19 pm 01 43 49 06 03. (Grab your order number in advance to facilitate the process).

By e -mail at: serviceclient@francketlys.com (titrated your order number)