Terms and conditions

ORDER

1. How to order?

 

You can make a purchase on the website http://www.Francketlys.com, 7d/7, 24h/24 as follows:

- Log in to your account or create a new customer account

- Choose your item and its color and size

- Add to cart. Choose to continue shopping or to validate your cart

- Choose your method of delivery

- Choose your payment method

- Check the detailed summary before final checkout

- Once payment has been made, your order is confirmed and an order number is assigned

An e -mail confirmation of your order will be sent to the address you provided us. You can view the progress of your order by logging into your account Francketlys.com site.

We advise you to check your order once it validated ( size, color and price ) to correct any errors.

Francketlys.com undertakes to complete orders received on the website only while stocks last. When the unavailability of one or more item (s) ordered (s), Francketlys.com undertakes to inform the client as soon as possible. The customer will have the choice between choosing another color (or size according to the article) or request a refund of your item (s) ordered. In the case of a refund, it will be made no later than 30 days after the date of validation of the order.

You can also purchase by phone with the customer service from Monday to Friday from 10:00 to 19:00: 01 43 49 06 03

 

 

2. How to use a promotional code?

 

If you have a promotional code Francketlys.com, you can let us know below the basket before confirming your order in the input box Promotional Code. Once the code is entered, click the Recalculate and promotion will be applied directly to the amount of your shopping cart button.

 

3. Orders will only be sent if they were paid.

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12% off for first purchase



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For any information or question the client Francketlys.com Service is available:

By phone Monday to Friday from 10 am to 19 pm 01 43 49 06 03. (Grab your order number in advance to facilitate the process).

By e -mail at: serviceclient@francketlys.com (titrated your order number)

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FRANCK & LYS

27 Rue de Ménilmontant

75020 Paris

France