Concept and production:
Information on online dispute resolution in accordance with art. 14 para. 1 of the RLL (Online Dispute Resolution):
The European Commission allows consumers to resolve disputes online on one of its platforms, in accordance with art. 14 para. 1 of the RLL. The platform (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR) acts as a site where consumers can try to settle out of court disputes that have arisen during purchases of goods or services online.